Frequently asked questions
When will my order ship?
All Chickadee San Diego LLC items are lovingly created to order and therefore production time varies, but can take one to two weeks. If you need something sooner, check out our "Ready to Ship" items, which ship within 2 business days, or send us a message at firstname.lastname@example.org to see if we can accommodate your request. (Rush production fees may apply.)
How do I care for my handmade items?
We know baby products get a lot of use, so our burp cloths, bibs, loveys, towels, and blankets are all made to go in the washing machine. First remove any wood teethers, if applicable, and wash on a warm or cool delicate setting. We recommend using a phosphate free detergent. Then tumble dry low and do not iron. Products with Sherpa minky stay softest when air dried.
what about my wood teething ring?
Remove lovey from teething ring. Spot clean the wood ring. Do NOT submerge, soak, or freeze as it may cause cracking. Because wood is a natural item and variations in the material can occur, it should be handled and cared for attentively to prevent damage. Adult supervision is ALWAYS required. Always inspect your product upon receipt as well as each time you give it to a child. If you notice a crack or breakage, DO NOT give it to a child.
Do you take custom orders?
Yes! We love finding and buying fun, new fabrics. Just send us a message via the CONTACT link above and let us know what you're looking for as well as your time frame. Creating unique gifts and items for our clients is one of our favorite things! We do not offer custom embroidery at this time.
Is gift packaging available?
Absolutely! We can include a handwritten note card with your personal message with all items in our shop. Additionally, many items are eligible for gift packaging. Please check individual product pages for costs, options, and images of gift packaging.
ARE YOUR PRODUCTS AVAILABLE FOR WHOLESALE?
Yes, they are! Just send us an email at email@example.com and we'll get back to you with our current wholesale products and policies.
Because all items are handmade, in general we cannot accept returns. However, as a small business, customer service is everything to us! We want you to be completely happy with your Chickadee San Diego LLC product, so our workmanship is 100% guaranteed. This means if there is a defect in your product, we will replace it ASAP. We just ask that you send us a photo of the product so that we can see the problem and continue to improve our products.